Return Policy
Before-Your-Order-Ships Cancellation: You may cancel your order for a full refund at any time before your equipment is shipped from our warehouse. Equipment generally ships within two business days from the day you place your order or after production, M-F. To cancel your order, contact KTI Canali to discuss at 443.677.5519; M-F 9:00 AM – 8:00 PM Est.
Once-Your-Order-Has-Shipped Cancellation: Orders will not be canceled once order has left the warehouse or has shipped.
After Delivery Return: We are unable to accept returns after the product has been delivered to you or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your location at no cost to you. KTI Canali takes pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation process. If the technician deems the product to be inoperable, KTI Canali will replace the defective unit.
Once-Your-Order-Has-Shipped Cancellation: Orders will not be canceled once order has left the warehouse or has shipped.
After Delivery Return: We are unable to accept returns after the product has been delivered to you or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your location at no cost to you. KTI Canali takes pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation process. If the technician deems the product to be inoperable, KTI Canali will replace the defective unit.
